Frequently Asked Questions
Everything You Need to Know About Water Softeners, Clack Systems, and Frey Water Solutions.
Q What does a water softener do?
A water softener removes hardness minerals like calcium and magnesium from your water supply. This helps prevent scale buildup in pipes and appliances, improves soap effectiveness, and provides softer water for bathing and cleaning.
Q What makes Clack systems better?
Clack water softeners are known for their durability, efficiency, and user-friendly design. Their smart control valves and customizable setups make them ideal for residential homes with varying water conditions.
Q Is softened water safe to drink?
Yes, softened water is safe to drink. While it contains slightly more sodium due to the ion exchange process, it’s minimal and generally safe for most households. If needed, we can install a reverse osmosis system for drinking water.
Q How often does my system need maintenance?
Most systems require very little maintenance—just occasional salt refills and an annual check-up. Frey Water Softeners also provides scheduled maintenance services to keep everything running smoothly.
Q Do you service existing water softeners?
Yes. We service Clack systems as well as most other major brands. Whether you need a repair, tune-up, or a complete system upgrade, we’re here to help.
Q What areas do you serve?
We proudly serve Upper Sandusky, Wyandot County and surrounding areas. Contact us @419-463-1158 to see if you’re within our service range.
Q Why should I choose Frey Water Softeners?
Frey Water Softeners is a multi-generational, family-run business with years of hands-on experience. We provide expert installation, custom solutions, and use trusted Clack systems designed for long-term reliability and performance.
Q How do I know if I have hard water?
Signs of hard water include white spots on dishes, soap that doesn’t lather well, dry skin, dull hair, and scale buildup on faucets or appliances. We offer professional water testing to determine your water’s hardness level.
Q Can your systems remove iron or sulfur?
Absolutely. In addition to softeners, we offer whole-house water filtration systems that target iron, sulfur, and other contaminants that cause staining, odor, or discoloration in your water.
Q What is the lifespan of a Clack water softener?
With proper installation and care, Clack systems can last 15–20 years or longer. Their modular design also makes parts replacement and servicing easy.
Q How much does a new water softener system cost?
Pricing depends on your water quality and home size. We provide free consultations and water tests to recommend the best, most cost-effective solution for your needs.
Q How can I schedule a free water test or consultation?
Just give us a call or fill out our contact form. We’ll schedule a convenient time to test your water, explain your results, and walk you through your options with no pressure or obligation.